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Summary and Highlights of
Qualifications
Successful
coach, facilitator, and organizational development professional with
M.Ed. and Graduate Certification in Executive Coaching. Strong track
record working collaboratively in organizations of all sizes and
industries, helping them implement human resource solutions that
support their business strategies.
- Accomplished executive coach and facilitator of leadership,
management, and frontline development workshops
- Excellent project management, team building, and leadership
skills
- More than 20 years experience as organizational
development consultant and facilitator
- Expertise in career coaching, competency based
interviewing, quality improvement, and facilitator training
- Proven ability to design and deliver high-quality and
engaging programs that improve client learning and development
Professional
Experience
Coach, Consultant and Facilitator 1988-present
Coach managers and executives through assessment,
360-degree feedback and ongoing one:one meetings for guidance and goal
achievement.
Assess needs, design and facilitate leadership, supervisory, and front
line employee workshops nationwide. Consult with organizations such as
Citizens Financial Group, EMC, Environmental Protection Agency, Federal
Express, Franciscan Health System, Harvard Business School Publishing,
Medical College of Virginia, Merck, Merrill Lynch, Newton Wellesley
Hospital, Phillips Petroleum, Reebok, Roche Labs, State Street Bank,
Titan Steel Corporation, Tufts Health Plan, and the U.S. Coast Guard.
Programs emphasize effective communication, participative management,
quality improvement, collaborative problem solving, leadership, team
building, customer service, and effective employee selection. Have
partnered with Organizational Dynamics Incorporated (ODI), High
Performance Learning, Amherst Consulting, CRG Associates, and
Development Dimensions International (DDI).
Achievements
- Coaching outcomes include improved business strategies,
behavioral changes, relationship building, and goal achievement.
- Utilize blended media to guide successful
career planning and job acquisition.
- Workshops consistently rated outstanding.
- Facilitate
teambuilding in diverse organizations. Results include measurable cost
reductions and increases in customer satisfaction.
- Received Vision Award from Organizational Dynamics Inc.
for successfully implementing Quality 1st! training to the U.S. Postal
Service Management.
- Trained 45 managers to be quality team facilitators in
Franciscan Health System. The organization won the highest award for
quality improvement given in health care.
- Tailored an employee selection system for telesales
and property management organizations. Turnover decreased by 25%.
Manager of Human Resource Development
Fidelity Investments: Boston, MA
1985-1988
Managed 3 trainers and 2 coordinators for daily delivery of
over 40 in-house courses for 8000+ employees. Developed and advised
line training personnel. Tailored training programs for intact groups.
Conceived and directed development of a core curriculum for all
first-line and middle managers. Taught all managerial courses.
Achievements
- Improved quality and timing of new Manager/Director/V.P.
orientations and training.
- Enhanced HRD department's reputation for being
responsive and effective.
- Devised new strategies for increasing customer
satisfaction.
- Oversaw development of curriculum to ensure competency of
exempt and non-exempt staff.
Senior Training Consultant
Fidelity Investments: Boston, MA 1983-1995
Designed and taught professional development, managerial, and
supervisory courses. Facilitated team building, goal setting, and
career development within departments. Managed all orientation
programs. Consulted with executives regarding specific training and
development concerns. Edited bimonthly newsletter. Drove development of
HRD course catalog and educational videotapes
Achievements
- Developed and taught innovative business programs which
fostered broader understanding of stocks, bonds, and mutual funds by
all employees in support services.
- Built coalitions between sales training staff and HRD
staff, thereby reducing redundancy and competition.
Training Coordinator
McCormack & Dodge: Natick, MA
1982-1983
Developed, implemented, and administered employee training
related to technical and non-technical needs. Courses included career
development, time management, interviewing skills, and communication
strategies.
Training Assistant
New England Deaconess Hospital: Boston MA
1981-1982
Researched and wrote proposals to produce medical training videotapes.
Persuaded medical community to commit time and support to this project.
Did extensive needs analysis.
Education
Massachusetts School of Professional Psychology:
Graduate Certification in Executive Coaching
Harvard University: Cambridge, MA Organizational
Development
Boston University: Boston, MA Masters of Educational
Technology
University of Cincinnati: Cincinnati, OH Teacher
Certification
DePauw University: Greencastle,IN Bachelor of Arts
Affiliations and Certifications
- Authorized Team Diagnostic™ Facilitator
- American Society for Training and Development
- Certified in Myers Briggs Type Indicator
- Certified in Conflict Dynamics Profile
- Master facilitator of The Quality Advantage, Quality Action
Teams, and Quality Management Skills, and Managing Process Improvement.
(ODI)
- Master trainer of Interaction Management, Service Plus,
Techniques,Targeted Selection and Strategies (DDI)
- Consultant for Birkman Associates and the Birkman Method
- Certified facilitator of Synectics Process, Management
Effectiveness Analysis, and Positive Power and Influence
- Member of the Organizational Development Learning Group
- Member of the Boston Club
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