Summary and Highlights of Qualifications

Successful coach, facilitator, and organizational development professional with M.Ed. and Graduate Certification in Executive Coaching. Strong track record working collaboratively in organizations of all sizes and industries, helping them implement human resource solutions that support their business strategies.

• Accomplished executive coach and facilitator of leadership, management, and frontline development workshops
• Excellent project management, team building, and leadership skills
• More than 20 years experience as organizational development consultant and facilitator
• Expertise in career coaching, competency based interviewing, quality improvement, and facilitator training
• Proven ability to design and deliver high-quality and engaging programs that improve client learning and development

Professional Experience

Coach, Consultant and Facilitator   1988-present

Coach managers and executives through assessment, 360-degree feedback and ongoing one:one meetings for guidance and goal achievement.

Assess needs, design and facilitate leadership, supervisory, and front line employee workshops nationwide. Consult with organizations such as Citizens Financial Group, EMC, Environmental Protection Agency, Federal Express, Franciscan Health System, Harvard Business School Publishing, Medical College of Virginia, Merck, Merrill Lynch, Newton Wellesley Hospital, Phillips Petroleum, Reebok, Roche Labs, State Street Bank, Titan Steel Corporation, Tufts Health Plan, and the U.S. Coast Guard. Programs emphasize effective communication, participative management, quality improvement, collaborative problem solving, leadership, team building, customer service, and effective employee selection. Have partnered with Organizational Dynamics Incorporated (ODI), High Performance Learning, Amherst Consulting, CRG Associates, and Development Dimensions International (DDI).

    Achievements

• Coaching outcomes include improved business strategies, behavioral changes, relationship building, and goal achievement.
• Utilize blended media to guide successful career planning and job acquisition.
• Workshops consistently rated outstanding.
• Facilitate teambuilding in diverse organizations. Results include measurable cost reductions and increases in customer satisfaction.
• Received Vision Award from Organizational Dynamics Inc. for successfully implementing Quality 1st! training to the U.S. Postal Service Management.
• Trained 45 managers to be quality team facilitators in Franciscan Health System. The organization won the highest award for quality improvement given in health care.
• Tailored an employee selection system for  telesales and property management organizations. Turnover decreased by 25%.

Manager of Human Resource Development
Fidelity Investments: Boston, MA        1985-1988

Managed 3 trainers and 2 coordinators for daily delivery of over 40 in-house courses for 8000+ employees. Developed and advised line training personnel. Tailored training programs for intact groups. Conceived and directed development of a core curriculum for all first-line and middle managers. Taught all managerial courses.

Achievements

• Improved quality and timing of new Manager/Director/V.P. orientations and training.
• Enhanced HRD department's reputation for being responsive and effective.
• Devised new strategies for increasing customer satisfaction.
• Oversaw development of curriculum to ensure competency of exempt and non-exempt staff.

Senior Training Consultant
Fidelity Investments: Boston, MA       1983-1995

Designed and taught professional development, managerial, and supervisory courses. Facilitated team building, goal setting, and career development within departments. Managed all orientation programs. Consulted with executives regarding specific training and development concerns. Edited bimonthly newsletter. Drove development of HRD course catalog and educational videotapes

Achievements

• Developed and taught innovative business programs which fostered broader understanding of stocks, bonds, and mutual funds by all employees in support services.
• Built coalitions between sales training staff and HRD staff, thereby reducing redundancy and competition.

Training Coordinator
McCormack & Dodge: Natick, MA        1982-1983

Developed, implemented, and administered employee training related to technical and non-technical needs. Courses included career development, time management, interviewing skills, and communication strategies.

Training Assistant
New England Deaconess Hospital: Boston MA
                                                                1981-1982

Researched and wrote proposals to produce medical training videotapes. Persuaded medical community to commit time and support to this project. Did extensive needs analysis.

Education

Massachusetts School of Professional Psychology: Graduate Certification in Executive Coaching
Harvard University: Cambridge, MA Organizational Development
Boston University: Boston, MA Masters of Educational Technology
University of Cincinnati: Cincinnati, OH Teacher Certification
DePauw University: Greencastle,IN Bachelor of Arts

Affiliations and Certifications

• Authorized Team Diagnostic™ Facilitator
• American Society for Training and Development
• Certified in Myers Briggs Type Indicator
• Certified in Conflict Dynamics Profile
• Master facilitator of The Quality Advantage, Quality Action Teams, and Quality Management Skills, and Managing Process Improvement. (ODI)
• Master trainer of Interaction Management, Service Plus, Techniques,Targeted Selection and Strategies (DDI)
• Consultant for Birkman Associates and the Birkman Method
• Certified facilitator of Synectics Process, Management Effectiveness Analysis, and Positive Power and Influence
• Member of the Organizational Development Learning Group
• Member of the Boston Club