OBJECTIVES

• Examine the importance of skillful communication in providing effective leadership.
• Learn and practice interaction skills to help achieve critical business objectives while maintaining positive relationships.
• Identify situations in which to apply the techniques

AGENDA

Traditional Leaders versus Motivational Leaders
Traditional leaders maintain the status quo and motivational leaders encourage and build commitment. This is a self-assessment to help participants evaluate their approach.

The Process for Building Commitment
The most effective interactions are characterized by two components - logic and respect. An introduction to the process is presented.

Principles for collaborative interaction
Show respect, empathize, seek input, give helpful feedback, and offer support . These are overviewed with discussion, video examples and exercises.

Case Study
Participants read a case and watch a video of the leader resolving the conflict.

Putting the Skills into Action
Through skill practices, participants practice the principles in situations they find challenging.

Some of the other Workshops Ann offers are:

• Coaching for Leadership and Development
• Communicating to Build Commitment
• Competency Based Interviewing
• Leadership Development
• Management Development
• Resolving Conflict
• Strategic Planning
• Team Building