OBJECTIVES

• Identify your communication strengths and improvement opportunities
• Employ the techniques of collaborative conflict resolution
• Ensure nonverbal messages are consistent with verbal messages
• Use key principles to resolve conflict directly and respectfully
  
  

AGENDA

Self Assessment - Self evaluation on 5 styles of resolving conflict

Communication Tips - Exercise to highlight the importance of 2-way communication

Core Principles - The tools for effective communication

Hot Button Phrases to Avoid

Video Model - How to resolve conflict

Skill Practices - Practical application of methods learned

Some of the other Workshops Ann offers are: